Shipping & Delivery Policy

Last Updated: October 12, 2025

At Nayantra, we are committed to delivering your divine jewelry pieces safely and efficiently. Please review our shipping and delivery terms below.

Order Processing Time

- Business Days: Monday to Saturday (excluding public holidays)
- Processing Time: 1-3 business days after order confirmation
- Custom/Pre-order Items: 7-14 business days
- Festival Season: Extended processing times may apply

Shipping Options & Charges

Domestic Shipping (Within India)

Delivery Method | Delivery Time | Shipping Cost
Standard Shipping | 5-7 business days | ₹99 (Free on orders ≥ ₹999)
Express Shipping | 2-4 business days | ₹199
Same Day Delivery | Within 24 hours | ₹399 (Select cities only)

International Shipping

Region | Delivery Time | Shipping Cost
SAARC Countries | 7-12 business days | ₹899
Rest of World | 10-21 business days | ₹1,499

International orders may be subject to customs duties and taxes.

Delivery Areas

Domestic Coverage
- Pan-India delivery to all serviceable pin codes
- Same-day delivery available in Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, and Pune

International Coverage
- Most countries worldwide
- Some remote locations may have extended delivery times
- Restricted countries list available upon request

Order Tracking

- SMS & Email Updates: Automatic notifications at each delivery stage
- Tracking Number: Provided within 24 hours of dispatch
- Real-time Tracking: Available on our website and courier partner apps
- Customer Support: Available for delivery queries

Delivery Process

Standard Delivery
- Delivered to registered address during business hours (9 AM - 6 PM)
- ID Verification required for high-value orders
- Maximum 3 delivery attempts before return to sender

Special Instructions
- Safe Drop: Available for trusted delivery locations
- Delivery Preferences: Time slots available in select cities
- Gift Wrapping: Complimentary for orders above ₹1,499

Delivery Challenges

Undelivered Orders
If delivery fails due to:
- Incorrect Address: Additional charges may apply for re-delivery
- Recipient Unavailable: Package held at local facility for 7 days
- Refused Delivery: Return shipping charges applicable

Damaged/Lost Packages
- Damaged in Transit: Full refund or replacement provided
- Lost Packages: Investigation initiated within 24 hours
- Insurance Coverage: All packages insured against loss/damage

Special Circumstances

Force Majeure
Delivery delays may occur due to:
- Natural disasters, strikes, or government restrictions
- Extreme weather conditions
- Public holidays and festival seasons
- COVID-19 related restrictions

Remote Areas
- Extended delivery times for remote/hill station areas
- Additional charges may apply for difficult-to-reach locations
- Alternative pickup points may be suggested

Contact for Shipping Queries

Customer Care:
- Email: nayantrajewellers@gmail.com
- Phone: +91- 9817873494 
- Hours: Monday-Saturday, 10 AM - 7 PM

Note: Shipping times are estimates and may vary based on location, weather, and other factors beyond our control. Nayantra is not liable for delays caused by external factors.

Embrace divine delivery with every Nayantra order.

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Return Policy

 

1. Eligibility for Returns:

   • We accept returns 3 days of the purchase date.

   • To be eligible for a return, the item must be in its original packaging.

2. Exclusions:​

   • Clearance or sale items are final sale and cannot be returned unless they are defective.

3. How to Initiate a Return:

   • To initiate a return, please contact our customer service team to obtain a return authorization.

   • Provide your order number and details of the item(s) you wish to return.

   • Once your return is authorized, we will provide you with instructions on how to return the item(s).

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item received is defective or damaged.

   • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refunds:

   • Once we receive your return and verify its condition, we will process your refund to the original method of payment.

   • Refunds are typically processed within 7 days, depending on your financial institution's processing times.

   • Original shipping charges are non-refundable unless the return is due to our error.

6. Defective or Damaged Items:

   • If you receive a defective or damaged item, please contact us immediately upon receipt.

   • We will replace the item free of charge or issue a refund, including any applicable shipping charges.

7. Exchange Policy:

   • At this time, we do not offer exchanges.