top of page

Thank you for shopping with us. Your satisfaction is important; this policy outlines how cancellations, returns, and refunds are handled in our store.tidio+1​

Order Cancellation

  • Orders may be cancelled free of charge within 24 hours of placement for a full refund, provided the item has not been shipped.moice+1​

  • To request cancellation, contact our support team immediately with your order details.

  • If the cancellation request is approved, refunds for online payments will be processed to the original payment method within 7 business days. For Cash on Delivery orders, refunds will be issued to the bank account provided by the customer.studocu+1​

  • If your order has already shipped, you may still return the item as per the policy below.

Return Policy

  • Products can be returned within 7 days of delivery for refund, exchange, or store credit. Return requests must be submitted by email or through our customer support portal.termly+2​

  • Returned items must be unused, unworn, undamaged, and in their original packaging with all tags attached.eoxs+1​

  • Items not eligible for return include sale/clearance merchandise, perishable goods, personalized items, and beauty products unless otherwise stated.tidio​

  • Customers are responsible for return shipping unless an item is damaged, defective, or incorrect.

Return Process

  1. Email our support with your order number, reason for the return, and any supporting photos if the product is damaged/incorrect.tidio​

  2. Our team will review the request and provide a return shipping label if eligible.

  3. Package the item securely in its original packaging and send it to the address provided.

  4. After inspection, eligible returns will be processed within 7 business days. Refunds may take 7-14 days depending on the bank/payment method.tidio​

Refunds

  • Refunds will be issued to the original payment method (credit/debit card, net banking, UPI) or as store credit, as per customer request.flipkart+1​

  • Shipping fees are non-refundable unless the return is due to our error.

  • For exchanges, replacement will be processed once the returned item passes inspection.tidio​

Exceptions & Special Cases

  • Damaged or defective items: Contact us within 48 hours of delivery for immediate resolution.thegrand+1​

  • Sale/clearance items, personalized products, and perishable goods are not eligible for return or refund.studocu+1​

  • For questions, please visit our FAQ or reach out to customer support for clarification.

bottom of page